Frequently Asked Questions

Welcome to Em Creations’ FAQ page! We’re covering our most asked questions. We’ll answer all your top questions in the list below.

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1. How long does shipping take?

Turn around time for all items (not preorders) is 7 - 14 business days (this does not include weekends or holidays). This is the time it takes for us for us to hand-make and prepare each order. If there are any changes to our TAT we will update our website header and make a social media announcement. If there will be longer turn around times we will announce on our homepage. Delays can potentially happen due to order volume, holidays, and or postal delays. We ship via USPS first class/priority mail or ground.We are not responsible for orders once shipped and in-transit. Please use route insurance to protect your order during shipment. This will protect your order if it goes missing or is damaged during transit.

2. Where does my order ship from?

Your order ships from our office in Pennsylvania at this time we do not have a physical location and are fully remote.

3. What is the return policy?

Please review our return/refund policy for specific details located at the bottom of the homepage.

4. How do I wash my apparel?

WASH INSTRUCTIONS: Turn garment inside out, machine wash on cold water, no fabric softeners, no bleach, tumble dry on low, no iron over design.

5. Do you have free shipping?

At this moment, our free shipping promotions will be posted on our home page whenever active.

6. What do I do if I never received my order?

Please contact us via email at emcreations2022@yahoo.com after 3 days of your tracking showing delivered order and we will try our best to assist you. Please include your name, order number, and order date in the email. If you do not contact us within a week of the tracking showing delivered we can no longer assist.

7. What do I do if I received a defective order?

Please contact us via email at emcreations2022@yahoo.com within a week of delivery and we will be able to assist you. Please include your name, order number, order date, and a photo of the damage. If your order was damaged during shipping and you did not select shipping insurance at checkout we can unfortunately not assist you.

8. How long will my shirt/crewneck last?

The lifespan of a printed graphic tee and or crewneck is up to you! If you are following proper care you should not encounter issues.

9. How do I make changes to an order I’ve already placed?

Orders that are already placed cannot be changed and or canceled. Please contact us with any issues.

10. How do I make sure I order the right size?

Our tees & crewnecks are only available in unisex sizing. If unsure, we always recommend to size up. We provide size charts with our items to assist with sizing.

11. How do I contact your company if my question isn’t answered here? 

Please do not hesitate to reach out via email at emcreations2022@yahoo.com with any questions.

Please allow 48 hours for a response

Didn't find what you were looking for? Feel free to contact us at any time!